1 reviews | Active since Jan 2014
VERY ANGRY CLIENT
<p>I had a *****e claim on my Cheque account, I lodged a complaint with them on the 10th March and I had to follow up with FNB and after following up for the 4th time the call centre agent advised me that the documents send to me was incorrect. On Friday the 31st I phoned them again following up on my refund and no one had action my matter. I got a phone call today from a call centre agent thretening me like this whole matter is my fault. I am very disgussted with how this matter has been handled and is continplating moving my bank.</p>
Good day Ms. elsie Oelofse
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. elsie Oelofse
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***