cM
carol M

1 reviews | Active since Apr 2014

10 Apr 2018, 11:27

Very angry by bad service

It's been a few times I had to get to work late because I needed help from fnb the call center is worse than any call center I could deal, you get hung up on transferred to all the damn departments they have even after you specify y you are calling and this morning the same nonsense happened I'm at work I can't go to the branch I used more than R30 FOR NOTHING I STILL DIDN'T GET HELP. ********** 907

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Apr 2018, 12:26
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***