Very angry and disappointed in FNB

I am so disappointed in FNB. My card expired in Jan 2020 and a new card was issued and sent to Takealot to deliver. I phoned FNB and they just put me through to Takealot. Is it my job to follow up on this with Takealot? Why do I have a private banker if you put me through to Takealot? Takealot just says that they could not get hold of me. I have received about 4 packages from Takealot this year and no one contacted me to say my card is with them. FNB do your own job!!!!!