1 reviews | Active since May 2017

02 May 2017, 12:58

Verry unhappy

<p><span style="font-size: 25. ********** 888184px;">I opened a new account with fnb. Thinking they are a good bank to join and the bank costs was low...after my first salary was paid in, Debid odders started going off of witch i did not otherise i phoned in and they told me it would be reversed back in my account witch did not happen and they are stil going off. i am verry unhappy phoning customer care who keeps me waiting on hold for over 15min numaris times. i have sent emails to stop all debid odders on my account and i did not resieve any feedback. I Went into the nearest fnb branch with they placed me on a phone call to stop the payments. Nothing changed the debid odders are stil going off nothing was paid back into my account. I dont resieve a large salary and every sent counts...PLEASE CAN SOMEONE ASSIST ME</span></p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2017, 13:15
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option one)

's update02 May 2017, 13:34
Reviewer Update

Thank you for your feedback. hope to hear from you soon