Verify payments

Received proof of payment from FNB client. Phoned call centre for someone to help me verify the payment was legal. After an hour, finally someone was willing to help to which they rep**** it was legal. In good faith of hearing it was legal from FNB I released the goods. Now 3 days later no payment has cleared in my account NB: I'm NOT an FNB client. Phones the call centre back 3 days later for the same help to check what has happened regarding this payment using the trace ID given on the proof of payment. No one wants to help again after an hour, only getting shuffled around from one department to another. FNB is VERY UNHELPFUL when it comes to service.