1 reviews | Active since Jul 2009
Verification process does not work.
TRIED TO CLOSE MY FNB CARD for the 3rd time now with the stupid verification process on the call centre.The system does not pick my profile up.Tried now for 3rd time with consultants advice but still not working.I just want to get rid of this card and now even more motivated to get rid of FNB.Of course my last digits at the end changed over the years as my new cards were issued,but this system probably works on the original numbers issued 10 years ago.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Credit Card Division for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Best regards,