1 reviews | Active since Jun 2017
Verification of banking details Failed
<p>After numerous phone calls and emails to FNB regarding my business account details to be verified on the CSD system, the account details fail everytime as FNB sends out to the CSD department that my identifcation number(company registration number) does not match to there systems!! Ashlin Brookman from FNB business banking assured me all the details does match as to the screen shots of my CSD account that i have emailed to him, he also assured me via email that he has escalated the matter to his back office that has escalated the matter to CSD!!! I feel this is the worst service ever!!! Somewhere FNB messed up something on there side when loading my details on there side, because why will FNB keep failing by verification of banking details with the CSD system? I have now lost a contract because of this negligence and poor service, not even to memtion the time spend on phone calls!!! I therefore will take this matter further with the loss FNB has caused me!!!</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Good day, its Wednesday and still no reply from your side!! What is happening?
Good day, its Wednesday and still no reply from your side!! What is happening?
Legal name
CJL SUPPLIERS
Trading name
CJL SUPPLIERS (PTY) LTD
Identification number
***
Can you see that it does show this details!!!
Now you still give me the same advice as the last time , so this means we are going nowhere!!! I am going to put a claim in for my loss of contract, because you are waisting my time and money and i have to follow up everytime with you!!!!
Legal name
CJL SUPPLIERS
Trading name
CJL SUPPLIERS (PTY) LTD
Identification number
***
Can you see that it does show this details!!!
Now you still give me the same advice as the last time , so this means we are going nowhere!!! I am going to put a claim in for my loss of contract, because you are waisting my time and money and i have to follow up everytime with you!!!!
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Good day,
the banking details has been send for verification again from csd to fnb. I suggest someone monitors this to make sure it gets verified and not fail again!!!
Good day,
the banking details has been send for verification again from csd to fnb. I suggest someone monitors this to make sure it gets verified and not fail again!!!
Thanks fnb for only after weeks of struggeling, verifying the same account details only now, cant believe it took a hello peter complaint to get this sorted, but its too late afte i lost a Contract!!!!!! Tell me are you going to compensate me for this loss?
Thanks fnb for only after weeks of struggeling, verifying the same account details only now, cant believe it took a hello peter complaint to get this sorted, but its too late afte i lost a Contract!!!!!! Tell me are you going to compensate me for this loss?