1 reviews | Active since Jan 2018
VAR VH VAR****38
Out of the blue I get debit orders running off my account with me not having authorising them and on top of this, its a national problem they are aware of but the want to charge me for a **** they have fallen victim to.
They have security issues that they need to deal with. This hacker used these issues to ***** monies from their clients accounts. I want all the debit orders reversed with immediate effect.
Why am I being charged for a service I have no need for and was honestly a by stander. I gave no auhorisation and have no idea where my banking detail were taken from
Funny this happens when I cancel my credit card and move my debit orders. FNB is punnishing me for getting better service else where...
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)