Value of the property

The response that I have received so far I'm not happy with fnb home loan.

I need to know what they have done with the information that they have after they have sent an evaluator to my house but on the system the house still values same amount before renovations.

On top of that the insurance called and I advised us about the increase of the premium due to the valuation that occurred to our property and now it worth ***0 .

The evaluation took place between March and May 2020 not sure about the correct date. When my hubby called in July this year he was surprised that the house still valued before renovations and when we did a follow-up we were sent to the insurance that they have all the details and insurance told us that they don't except that they were informed that they were valuation took place and the house now worth more, that is why they had to increase premiums.

I called fnb again and I was advised that because of before we belong to fnb finance/bond and now we are at fnb home loan so they don't have that data anymore.

My question is how so because you are still fnb, the consultant promised to do investigation and comeback to us till today there's nothing.

I want answers from fnb and to evaluate our house with no costs from us so that we can have correct value of our property