tP
theo P
1 reviews | Active since Sept 2014
30 Dec 2020, 07:53
Value deva
The FNB brand philosophy is based on the desire to help. We have a strong conviction and unwavering belief in help and the potential it has to forge a bridge that changes can’t to can; our values are consistent with this CREDENCE.
these are mere words that at once truly was the foundation that built the brand but not anymore, I justify my statement with respect to the false sense of references being *** and *** which to date have no resolution, I have lost every faith in your ability to keep customers happy, in 4 months I have lost well over R10k by pure ignorance of the bank with no accountability, now that I need what was taken without my consent I am thrown to the wolves with no assistance from the bank.
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Replies (1)
FNB (First National Bank)'s replyOfficial
30 Dec 2020, 10:02Good day Mr. Theo Pillay,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Private Wealth and have requested that contact be made with you.
I do apologise for the frustration caused.
Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Private Wealth and have requested that contact be made with you.
I do apologise for the frustration caused.
Regards,
FNB Customer Resolution Center
***
Best regards,
FNB (First National Bank)'s reply30 Dec 2020, 10:02
Official
Good day Mr. Theo Pillay,
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Private Wealth and have requested that contact be made with you.
I do apologise for the frustration caused.
Regards,
FNB Customer Resolution Center
***
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused. I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Private Wealth and have requested that contact be made with you.
I do apologise for the frustration caused.
Regards,
FNB Customer Resolution Center
***
Best regards,