Hellopeter
Share Your Experience

1 reviews | Active since Feb 2017

09 Sept 2017, 17:51

Value added services - Seriously?

Seriously FNB? I already pay a R185 pm Account fee. What on earth is the extra Service fees of R96 and then another R46.35 For value added service fees. You are quickly becoming one of the most expensive accounts available and my feet are starting to itch for the door of another bank with better fees.

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Sept 2017, 08:45
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

's update11 Sept 2017, 14:10
Reviewer Update
Thank you very much for getting back to me so quickly. I am happy with the outcome and the response from FNB.
FNB (First National Bank)
FNB (First National Bank)'s reply11 Sept 2017, 14:56
Official

Good Day

Thank you for your posting.

I am glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction.

We sincerely apologise for the frustration caused and should you have further enquires do not hesitate to contact us on ***.

We would like to thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

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