1 reviews | Active since Feb 2018
VALUE ADDED SERVICES
Can you please explain what is Value Added Service Fees. Last month this 'fee' cost R240.90 and this month its R219. I already have an account fee (R105) and i pay bank charges and fees on almost every transaction AS WELL AS a Service Fee which is taken from my account monthly. I would like an explanation and breakdown of Value Added Service Fees because I really doubt that if I am paying for everything on my account, how can there still be extra charges. I'm very annoyed because this means that collectively, all my charges on my bank account could amount to around R300-R400 per month, which was not sold to me when i opened this account - i was informed of one amount per month.
Can FNB please get back as soon as possible because I am comsidering moving my account elsewhere.
Hello Whitney-timm,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
Hello Whitney-timm,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
