Value added services

I have had a continuous issue where FNB bills me for my account Fee as well as an additional amount ( over and above other ATM fees) which simply says value added fees. i got in touch with them in December asking what the fee was and no response was given. i sent another email which I got a response that they apologized for the delay and that someone would contact me....still nothing!<br> <br> I had the same issue a year ago which ended in them refunding me for mis-billing, this time they just flat out ignore me...I think FNB focuses more on acquiring new clients than retaining existing ones, I have had it with them, I am being billed for a my connect that they messed up 9 still without the use of it) and no one bothers to follow up.