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rK
ryno K

1 reviews | Active since Oct 2017

09 Jan 2018, 18:13

value added service

why am i paying so much value added service fee from r109 to R1100 no man i am def switching my account to another bank

0
Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jan 2018, 08:59
Official

Hello
Gatekeeper007

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

***

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

rK
ryno K's update13 Jan 2018, 13:58
Reviewer Update
Thankyou got respond back now how do I change my banking plan as I am on a day to day plan. Need assistants on to change my plan. Cause I a. Not paying that amount again month end if so I am changing my bank account can you please assist for another plan
FNB (First National Bank)
FNB (First National Bank)'s reply15 Jan 2018, 10:57
Official

Good Day

I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint.

We sincerely apologize for the frustration and inconvenience caused.

Regards

Client Experience Team