"Value added fees" "Service fees".

I keep getting charged "value added fees" and "service fees" despite the fact that I have not used any services that require these fees, let alone the amount they are charging me for! and yet, every month without fail this is been taken off my account. When I call general inquiries, my account is charged AGAIN because I have received a "service" from FNB via them answering the phone, only for the issue to not be resolved! I have lodged a call me back on the fnb website, AND NO ONE HAS COME BACK TO ME. To top it all off, it's been 5 months and the issue is still not resolved. THESE FEES ARE STILL COMING OFF MY ACCOUNT. They are now experiencing "technical difficulties" and my call cannot be taken.