Utterly utterly DISGUSTED at FNB!!! They have let me down yet again!

Once again I have problems with FNB. This time the worse. A tried to do a forex transaction from SA to Germany where I am for the next few months. Once again after over a week no word from FNB. Last time the problem was their actual website, but after complaining it was sorted. This time, they sent a request for additional information to an employer I left almost 3 years ago. My email address on my profile is my private email address. Before I left, I went in to FNB Claremont to ensure all was in order, we went through my profile, and my private email address was the one on my profile. I am very concern about my private information being shared with an employer I left 3 years ago. Due to this delay, and the rand. This has now cost me over R1000 due to changes in exchange rate (in the time that they have been sending my private financial information to my former employer) And I am now told by Mathapelo Motloung to go to my branch and change the email address on my profile even though all transactions, the other Forex transactions everything has been coming to my private email address!!!

FNB Again!!! What is the way forward here?