Utterly Useless With Disputes!!!!!!

To whom it may concern!<br> I am utterly disappointed in the lack of customer service that I have received from FNB! On the 9th of January 2015 I received an sms that my account is in arrears and I need to add funds to avoid penalties. I went in to my online banking to inquire what the problem is and notice that almost R1000 was used on my account for some place in Phoenix Arizona. I was shocked as I do not do international shopping and secondly I did not have the funds to be buying anything that expensive. I went into the alberton branch to fill out the query and they said within 21 days I would have feedback. 22 working days later I phoned to inquire the progress (6 Feb 15) and was informed that NOTHING has happened and I need to give them 3 more days, 4 days later I phoned and to my surprise NOTHING has happened!!! Today I phoned again and guess what, still NOTHING!! This is so ridiculous and disappointing! I want and need my money back!!!!!<br> <br> Thank you Ashton Huckle for trying to help me but your superiors are useless and not doing anything about the fact that you escalated this how many times already!!!!!! <br> <br> THIS IS ***** PEOPLE CATCH A WAKE-UP!!!