Utterly useless 'customer service'!

Useless useless useless!

What does the app help when you cannot login to access the help/assistance function? Even your own online desktop site...... 'Complaints'...... no 'send' button! Ref. No was issued ± 6 days ago, to unlock online banking. I was assured within 24 ~ 48 hours I would be contacted & issue would be resolved. (Received and returned FNB form, via email.) *NO ONE HAS CONTACTED ME YET!* 3 x ph calls this morning ; dropped! 1 x ph call rudely ended! My Ref. no has now been 'escalated'. Not good enough - another 24 ~ 48 hr LIE!?!?! I NEED ACCESS TO MY ACCOUNT! NOW!