Utterly Unacceptable Service – License Disc Delivery Failure

Utterly Unacceptable Service – License Disc Delivery Failure

It has been nearly eight weeks since we renewed our car license disc through FNB in October, and we are still waiting for delivery. FNB’s claimed turnaround time of 14 days is a complete lie. Despite countless emails and phone calls, we’ve received no real assistance or resolution. You stay on a line for hours waiting to speak with the next consultant.

To make matters worse, we were informed by one of your consultants that our license disc, along with all our personal information, was delivered to the wrong address. This is a gross violation of our privacy under the Protection of Personal Information Act (POPIA). Who has access to our information now?

We are now stuck with an expired license disc, risking fines during the festive season, all because of your gross incompetence and lack of urgency. Your repeated failure to provide feedback or corrective action shows complete disregard for your customers.

FNB, this is not just bad service—this is outright negligence. We demand immediate action to resolve this issue and compensate us for the inconvenience, stress, and risk you’ve caused.

This is utterly disgraceful service from a company we trusted. It is the first and last time using their service for license disc renewal.