Utterly poor services

I took out a fnb hospital cash back plan a few months ago as it seemed great value for money as I told by the consultant, little did I know how painful it was to actually get my money paid out by fnb after I was hospitalized.

Almost a month has passed and not a word from them, I was hospitalized for over a week, completed the claim and gave every piece of information to them but have no joy. They refuse to pay out what is due as per our policy.

Utterly poor service as due to the illness I have not been to work an expected this funds to assist