MM
Malcolm M
1 reviews | Active since Jul 2016
04 Mar 2019, 16:42
Utterly Poor Service
This review is written by a "Premier Suite User" which is obviously a big **** to get you to pay more and receive the same service as a normal FnB user. Since last week there was a double debit order on my account which was not supposed to happen, this is my second review about this and still I haven't been compensated for the money taken from me. I called the "Premier Suite" and was on hold for more than 12 minutes and still I received no service.
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Replies (1)
FNB (First National Bank)'s replyOfficial
05 Mar 2019, 09:31Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply05 Mar 2019, 09:31
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A follow up complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)