UTTERLY POOR CUSTOMER SERVICE

Not sure why after almost two months I will get a message via my banking app requesting for me to re-submit my dispute after sending all documentation to your division.

Free cancellation was made via bookings.com on 26/01 where payment was processed which should not have been as the booking was supposed to be reserves under “free canellation”. I have completed and send the required supporting documentation through to FNB on 29/01. My only communication received via email was the one seen below dated 05/03 requesting the information provided on the forms originally completed. I sent it back to the requester the following day. Send an follow up email last week for find out how long this will take but no response.

Now 7 weeks later I receive an message on my banking app saying I have to re submit and send supporting documentation once again! I have been on the phone with various departments within FNB most of the morning for assistance for almost two hours! I am totally disappointed to the bad service received to say the least.