1 reviews | Active since May 2013
Utterly poor and slow service
I just want to openly declare my utter disappointment in FNB. I went to the branch at Zevenwaght Mall in Kuils river, Cape Town to ask for a downgrade of my account in Mid April. I opted for the easy account of R5.25 pm. The consultant advised that because I am a premier customer I will no longer be earning ebucks and my savings account will be closed as these are the benefits of being a premier customer. I was also told that my credit card charges will separate from that point forward as I had a bundle deal. I accepted the terms and he went ahead. I logged online and since then I have not been earning any ebucks and my savings account disappeared. However it has been 46 days and my ACCOUNT IS NOT DOWNGRADED YET!!!!! HOWEVER FNB WANTS TO BILL ME R200 (R400 in total over 46 days) AGAIN WHILE I HAVE NOT BEEN ENJOYING THE BENEFITS OF A PREMIER CUSTOMER . You lot have failed me terribly!!!!!!
Good day Enrico,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Enrico,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Points of Presence for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)