1 reviews | Active since Apr 2014
Utterly poor
<p>I’m bitterly disappointed in the laissez faire approach of your pricing changes and application. I got an FNB be sim under the pretence that the data prices were some of the cheapest in the market. Soon after getting it your data tariffs increase exponentially. I have not received any notification that priced would be increased, so are you guys selling and purporting false information? And why am I being charged more and where is the distribution of your new pricing?</p> <p>How can 1GB of data go from R65 to R139???</p> <p>Secondly I app**** for a TOM TOM adventurer device on the website, on the first occasion (Monday 9/1/2017). I was e mailed the Reference number 37NP0O6H. When I called in they said they couldn’t that application. How can an application just disappear? I app**** again today, this time I was told that my application (EHLYJEM) was incomplete yet I had to call in to find out. I’m not sure why you purport efficiency when you are far from it and where are my applications?</p>
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Best regards,
Good Day
Thank you for your email and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Best regards,
Hi
I am still waiting for someone to give me a progress report.
I have called numeous times today and cannot get an answer from the device centre of my application.
why is this, is the application process supposed to be this difficult? and where is the information alerting people to the increased data prices?
Hi
I am still waiting for someone to give me a progress report.
I have called numeous times today and cannot get an answer from the device centre of my application.
why is this, is the application process supposed to be this difficult? and where is the information alerting people to the increased data prices?
