Utterly poor!

Utterly useless. I am requesting for a simple closure on my credit card account and FNB requires you to keep calling in and somehow nobody you speak to can actually close the account, it has to be referred to another department. It’s now going on to 3 weeks after being told it will take up to 7 days. I have been into the branch where they put you on the telephone to speak to credit department where again you will get another ref number and asked to wait another 7 days. Worst bank in SA!