UTTERLY pathetic service and feedback

This is my experience as a platinum account holder.about a 2 months ago i settled my fnb credit card and saw no need for one until i decided i might travel abroad next year and app**** again for a card.Some idiot called after i left a online application.tried to sell me overdraft ****.he told me my application is being processed.for a week,no response.i spoke to another idiot,via \premier banking"who said she will get back to me the following day...until today"