Utterly pathetic "secure chat" feature

What a JOKE is the customer support channel!? Why is this an option? Just turn it off. The utter incompetence is mind-blowing! The tech is glitchy and this is sold as a way to communicate when you have a problem...what an utter pathetic excuse for customer service.

I tried to make a payment via my card, online portal and a 3rd party portal while people were waiting for me to complete the payment. I reached out to them after trying all the different ways that I can make a payment with failed messages.

I turned to 3D chat, as this "could help" and I can't say how I feel without swearing and creating new words. I was in a chat for 25 minutes, only to find the last 20 minutes, no one was on the other end.

I explained the whole situation to the next idiot, who (after 15 minutes) transferred me to the 3rd party "decision" the moment Emily heard the word 3rd party portal...it's like no one understands how a system works.

The incompetence is MIND BLOWING!! DELETE THIS FEATURE and just save us from this pathetic excuse for customer service. I will try to close my account from today...every day till I'm rid of this useless excuse .