Utterly Pathetic Incompitence Service

I have disouted debit orders that was wrongfully debited. Fnb received feedback from the service provider more than a month ago and the 40 calendar day have long passed. The statusses have been hanging on outcome pending for the majority of these 40 calendar days and 3 complaint cases have been logged and these matters have been escalated. However, fnb is still incompitent to frovide me with an outcome and cannot tell me what the feedback was and when these matters will be resolved. When i talk to fnb's workers, they all say i must be patient and admin desk is working on it. I have given them exactly 2 months and 3 days, but their incompitence persists. I am forced to contact my lawyer and have her get in contact with the ombudsman regarding these matters. Perhaps we can do a better job in getting these disputes handled.