Utterly dissatisfied client

I made a travel booking on the eBucks application to travel via bus (Intercape Sleepliner) from Johannesburg to Mossel bay) on the 29th of June 2024 for me and my family (2 Adults and 2 Children).Upon arriving at the Intercape office at Park station we were informed that we were booked on the Mainliner and not the Sleepliner. You can't imagine my utter disgust and disappointment with eBucks travel realizing we have to travel for more than 18 hours on a mainliner with two children after making and paying for a sleepliner for the comfort of my family on such a lengthy trip. This is very poor service, especially from an institution like eBucks travel. Not to mention paying for one service and receiving a cheaper service with no adjustment to the total cost or any feedback from eBucks explaining or apologizing. I will not be using this service again and will proceed to cancel eBucks in total as I do not wish to support it any further if this is the level of service that it gives its clients. Utterly dissatisfied client.