UTTERLY DISSAPOINTED!!!!!

I took out the contract in March 2013 for Iphone 5 which was R359 as per the online adverti*****t by the bank. The consultant called me to say the device was R409 (I still do not understand the price difference) with Insurance ( as per the telephone recording between me and the consultant). Even on my device contract it stated I had insurance as per Diddy who was assisting me. <br> <br> On the 08/04/2015 my phone was ****** and when i lodged the claim i was told i didn't have insurance. Upon investigation I found that my phone was insured as per the contract, and the telephone recording from the lady stated \R409 with insurance"<br> <br> I went to the Centurion branch to listen to the convo however on the call the advisor at sales confirms that i do have insurance for the device in which Diddy and her Manager agree.Still i am yet to get my claim sorted.I have been banking with these people for years never missed a payment and this is what i get??? I this is not sorted as soon as possible i am contacting the Ombud to help sort this out.This is total bull."""