Utterly dissapointed

It is with utter dissappointment that I write this complaint after I had complimented Carnival Mall branch for their service last week. My brother opened a 32 day account with FNB about a year ago, he needs to access his money urgently as he has run out of cash fixing his car 2 weeks ago.FNB in scotts street tells him his fingerprints don't appear on their system .Are you for real FNB? How's that my brother 's fault ? Who's system is it ? His ID ,address & other things matches except for the fingerprints.They sent him to home affairs and when he got there he was told that the process takes about 3-4 weeks?? FNB is making their problem his problem!!He needs his money now not in 4 weeks time .Needles to say he had to borrow money from family members yet he has his savings for rainy days or so he thought. I have advised him that as soon as he get sorted with HA he must move his savings to another bank where he will be valued as a client .