1 reviews | Active since Nov 2018
Utterly disgusting service and disfunctional app
Over the past 12 hours I've tried to contact FNB multiple times via phone to no avail. Currently as it stands I don't know how their app made it past beta testing as it is the most disfunctional piece of software that I've seen in quite some time. I've also asked numerous assistants in the Secure Chat to have someone from technical phone me, but these assistants either bounce me around in the channel or simply disconnects from the chat mid way. When I try to reach my private banker, surprise surprise, they are unavailable. Why am I paying a Private Banker fee on my account if this means that I'd still be waiting in queues and have someone especially assigned to me then they are just not available? Please contact me asap
The FNB application is not functioning properly, I have a whole list of bugs and issues with the app and I cannot properly do what I want because of these issues. You have my ID number and my cell number as filled in here on HelloPeter at the time of the review. It cannot possibly be that FNB is so understaffed that I'm not able to receive a call in 7 hours since my review was acknowledged and assigned and I've even been speaking with agents from midnight asking to be called by the technical department. How long does one need to wait before one receives proper service?
The FNB application is not functioning properly, I have a whole list of bugs and issues with the app and I cannot properly do what I want because of these issues. You have my ID number and my cell number as filled in here on HelloPeter at the time of the review. It cannot possibly be that FNB is so understaffed that I'm not able to receive a call in 7 hours since my review was acknowledged and assigned and I've even been speaking with agents from midnight asking to be called by the technical department. How long does one need to wait before one receives proper service?
Another full day has passed and I've yet to receive any correspondence. I assume this means that this means you're not interested in providing me with assistance. Guess it's time to switch to a different service provider.
This is the most utterly disgusting service received from you. I guess since you've already received my money for the month that I'm not important enough to receive proper service, but wait until I owe FNB money I'd probably be phoned 7 times a day.
Another full day has passed and I've yet to receive any correspondence. I assume this means that this means you're not interested in providing me with assistance. Guess it's time to switch to a different service provider.
This is the most utterly disgusting service received from you. I guess since you've already received my money for the month that I'm not important enough to receive proper service, but wait until I owe FNB money I'd probably be phoned 7 times a day.