Utterly disgusting service

I'm utterly disgusted in the service that I have received from the forex department.<br> <br> I went to the branch to purchase a multi currency card and they didn't even activate the card correctly, it's two day later. Really?!... What the hell?<br> The people in the branch did not know how this product actually works which I find disgusting. They charged me R130 for the card and wanted to charge me a further R130 for a backup card. Now according to the call centre this backup card is R30. ?????? Explain this.<br> <br> On top of that I called through to the call centre and some guy said that he would call me back after sorting out this issue.. that never happened. I also email [Email Removed] almost a week ago asking for a card and load funds \LOSING ME MONEY!"because of the exchange rate increasing every second. I never received a response.<br> <br> What the hell is going on???? I have euros loaded on a card that isn't loaded on the system. I cannot check my balance. Where is my money?<br> <br> FNB Forex doesn't deserve the commission that I had to pay for loading funds on this card! what is the guarantee that I'm actually going to be able to use my euros when i'm in Europe?"""