utterly disgusting service

On the 22nd May I submitted documentation to access the prepaid money in my bond. In the four years I've had the bond it is 90% paid up, meaning there is substantial prepaid money available for me.<br> <br> Yesterday I get a call at 10h40 you are withholding my funds because I have to give new documentation, new documentation that has absolutely nothing to do with my own money! I can only describe this action as ***ardly, why wait 10 days to tell me this? Do you think I am asking that money for a joke? I need that money for an emergency, thats why I am requesting it, how long do you expect me to wait?<br> <br> I was told at 10h40 by the consultant he would get back to me within the hour, its the following day already, do you people think this is a joke and you can take people for a fool with their own money? I'm currently defaulting on month end payments, this is funny to you while you keep my own money and play games with me.<br> <br> You are all ***ards. You do not help people, you take them for a fool, you are ***** and ******* hiding behind rules you don't understand. I sincerely hope this happens to you one day, where the bank will turn around on you as the employee and do the exact same thing to you