UTTERLY DISGUSTING "Service"

<p>My mom received an SMS from FNB yesterday stating that payments will be coming off her account within two days time and she must ensure that there are funds available. There are funds in the account, BUT she wanted to know what payments will be coming off as she is stressing about it. The consultant called at 15h03 yesterday (19 July) and was extremely rude and arrogant!! He showed ABSOLUTELY no customer service nor any respect to my mom!! PATHETIC SERVICE and YOUR BRAND suffers. She also had a query whereby she wanted to cancel a saving account that had been opened in error. She was told to just come into the bank as there was nothing he could do. Her cellphone banking is also not working correctly and she was told that I (her son) messed around with it and that's her problem if she allows me to go onto her online profile!! At some point during the call, he also remarked rudely and sarcastically to my mom: "Are you still talking?"</p> <p>I find this DISGUSTING and PUTRID behaviour and I have advised my mom to switch her savings and investments to a different bank where she is actually valued as a client!</p>