1 reviews | Active since Nov 2019
Utterly disgusted and unimpressed.
I'm completely disgusted and disturbed by the customer service agent treatment at FNB bank city at Johannesburg cbd. I informed one of those agents at entrance Of Bank city bank that I wanted to make a direct deposit into a certain companies account and the agent forced me to use their ATM's. I informed that agent that I am making a deposit of a huge sum of amount and he had the audacity to dismiss me and say that FNB ONLY deposits at the ATMs. What utter ******* is that really? I could have been ****** standing in queue at those ATMs and all that agent had in his mind was that he wanted to knock off. I was at their door at 4:40 pm. I'm completely dissapointed by this type of misinformation and I advice you to teach your agents on How To treat consumers. I mean surely all your agent are compliment and they should know that misinforming a customer is wrong. I am really mad at the risk your agent put me in.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
