BN
Bandile N

1 reviews | Active since Nov 2019

18 Nov 2019, 19:24

Utterly disgusted and unimpressed.

I'm completely disgusted and disturbed by the customer service agent treatment at FNB bank city at Johannesburg cbd. I informed one of those agents at entrance Of Bank city bank that I wanted to make a direct deposit into a certain companies account and the agent forced me to use their ATM's. I informed that agent that I am making a deposit of a huge sum of amount and he had the audacity to dismiss me and say that FNB ONLY deposits at the ATMs. What utter ******* is that really? I could have been ****** standing in queue at those ATMs and all that agent had in his mind was that he wanted to knock off. I was at their door at 4:40 pm. I'm completely dissapointed by this type of misinformation and I advice you to teach your agents on How To treat consumers. I mean surely all your agent are compliment and they should know that misinforming a customer is wrong. I am really mad at the risk your agent put me in.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply19 Nov 2019, 10:14
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is  ***NF

Regards

 Hello Peter Complaints Team

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