AL
Antonio L

1 reviews | Active since Apr 2017

03 Apr 2017, 08:22

Utterly disgusted and deeply displeased at FNB broker Service and AIG insurance

<p>I am utterly disgusted by the appalling and pathetic service i have received to date as a loyal paying client to FNB Insurance Brokers. I am currently being ignored by the people who are supposed to be taking responsibility in ensuring that my car is fixed by insurance. Since last week after more than 15 to 20 emails exchange and various calls attempts still no pleasurable solution has come about. I consider their behaviour ********; ******* that takes money from my account on a monthly basis without trouble but not providing me with the service. </p> <p>I am deeply displeased in FNB Insurance Brokers, FNB I HOLD YOU FULL ACCOUNTABLE as this is a function of your company. The inconsideration and arrogance demonstrated to me to date does not at all promote any confidence in any of your products. </p> <p>They are my intermidatry to AIG insurance but fails to continue hold theme accountable. Delay has been casused by AIG to approve repair of my vehicle, yet that responsibility are being shifted on to me. How can this be correct and legal. Yet, AIG is also quiet have not received a reponse from them. SO WHO IS TAKING MY MONEY EVERY MONTH AND WHAT FOR ???</p> <p>Infuriated client</p>

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2017, 13:41
Official

Good day Mr. infuriated2017

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)
FNB (First National Bank)'s reply03 Apr 2017, 13:42
Official

Good day Mr. infuriated2017

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***