Utterly Disgusted

I am so disgusted with the service I recieved from FNB, Firstly I complained about the fact that it took 10 months for someone to call me even though I have been to the branch in July, August and September with regards to this query, about my account being closed. Some called from FNB Care on Thursday 12 Nov and advised she is waiting for feddback from claims department and will give me a call in this week.<br> on Friday 13 Nov I receive a sms stating my account has been handed over to Debt-In and i should contact Nonjabulo who advised me I have to pay the account, i tried to advise her about the query I have and she insist on a payment.<br> <br> the nerve to hand me over even though I have a query for the pass 10 months.<br> <br> i would like feedback ASAP as the affects my credit profile and the opportunity of finding a perm Job.