Utterly disappointing service from FNB

Utterly disappointed with FNB and their terrible service. Tried to make a purchase with my credit card only to get a message that outstanding FICA documents are required. Not ONCE did I receive communication to provide any documents but they just go ahead and freeze my account with no prior notification??? And when I tried to contact the helpdesk they do not work today so basically I'm stuck with a blocked credit card through no fault of mine own until they get back to work. And to top it off I sent a message via the FNB app where apparently you have access to a team 24/7 but have received no feedback for hours.

What absolutely ****py and disappointing service. Wake up, FNB.