Utterly disappointing service being a Private Wealth Client!!

I recently upgraded to an FNB Private Wealth account. Today I called 10 different Credit Card numbers each given to me by the consultant who could not help me. I wasted two hours worth of airtime, holding on for someone to assist me. I am utterly disappointed with FNB's service. All I wanted is for someone to give me my private banker's details and align my credit limit on my existing card, whilst waiting for the new Private Wealth Card to arrive. For some odd reason this seems like an utterly impossible task here at FNB. As for the mobile app, I have never been able to use it in the two years that I have had it, as I always received a Technical error. Useless is sadly an understatement!!