CB
Cindy B
1 reviews | Active since Apr 2019
29 Jun 2019, 08:42
Utterly disappointed in your service
I have been with fnb for a very long time and honestly I never had a complaint but lately you have become UTTERLY USELESS. I was waiting for a half an hour this morning to get through to you EVENTUALLY I get through just to be told...YOU ARE OFFLINE???!!! MONTH END THE MOST BUSY TIME FOR YOU AND YOU ARE OFFLINE???so then I kindly requested to be told when you will be online OH AND GUESS WHAT?? NOBODY KNOWS!!! there was not even a supervisor available that can tell me?? Honestly think its time to switch to a new bank
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FNB (First National Bank)'s replyOfficial
29 Jun 2019, 10:36Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
FNB (First National Bank)'s reply29 Jun 2019, 10:36
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
RegardsHello Peter Complaints Team