Utterly disappointed

Saturday the 7th of September I went to deposit cash at an ATM at Cosmo mall. The red lights were already flashing when there was only one ATM in the entire mall "working". After waiting for an hour on the queue I made the deposit. The transaction went through but the machine dispensed a slip that the transaction was unsuccessful. The ATM then went "out of service" The branch informed me the transaction will only be dealt with after fourteen working days. On the other side of town there is an elderly woman waiting at the shops to buy her grandchildren groceries. She also has to travel back to Joburg. As we speak she is still stuck in Limpopo with no money for food or for her to come back to Joburg! How can we help you they ask.