Utterly and extremely frustrated by the lack of solution from FNB.

Our nanny, a Zimbabwean national, with a valid Visa and fully Ficaed address has now had her account frozen due to an expired passport. Despite our best efforts over the past year, she has been unable to renew her passport due to COVID protocols app**** by the Zimbabwean embassy.

Surely, FNB, after having an account for several years, the identity part of Fica has been established? This not a new account.

Solution PLEASE!