Utterely pathetic and unprofessional service with FNB Private Banking Call Centre agent!

Monday 26 February 2018

********** service from FNB private clients call centre agent . I contacted the Private Clients call centre around 20:20 on Monday 26 February 2018. The call was answered by a call centre agent named Peggy Maruma. I requested Peggy to kindly call me back on my mobile to address some queries, and instead of assisting me she adamantly asked " Why should we call you back?"! Absolutely pathetic service for a bank that I also use for business banking and petrol cards for my entire fleet. Peggy lacks the professionalism and client centricity that should come with a private banking service. Oh and I must add she also spent more time telling me that am not a "prestigious" private client and rather I am a premium baker????

In conclusion FNB I will tomorrow move my account to ABSA private banking who have been begging to have me as private client! I will also eventually move our business account after our financial year end! Very disappointed by FNB!

I sincerely hope you address your unprofessional call centre staff FNB!