UTTER USELESS CLIENT SERVICES!!!

Both myself and my husband are self employed. We both have accounts personal & Business with FNB, due to this our business banker was friendly and helpful enough to arrange for a consultant to come to our house and for me to apply for a Credit Card account.

The consultant's name is Zilungile, she came to our house did the whole application on her laptop & Tablet then telling me its been approved, got me to do an electronic signature and telling me I will be contacted by a courier company to arrange delivery of the card in the next 2-3 working days.

After a week I contacted Zilungile and was told they will still call. another day or so passed and we called her again to ask to speed up the process as we not looking at a week and half already. She said we must call the call center.

Calling the call center they said they need a ID copy of myself, that they haven't received yet.. (we were never informed about any docs needed when Zilungile was here.)

I then contacted Zilungile and she said she has all the needed docs she will take it up with them. The ID is on the system they just had to get it from there. I said ok, please let me know and keep me updated.

After ANOTHER week of no communication I HAD TO CALL Zilungile AGAIN! I asked whats going on now as we are already 3 WEEKS into this application (even though we were told on the same day it has been approved!)

Zilungile then when I called her told me I need to submit a payslip.. (I have to keep on calling in to find out, she can't call me to tell me she needs something.)

Then I sent payslips and also told her just look at my FNB account, the salary goes into the account.. and again asked her PLEASE PLEASE GET BACK TO ME!!

Then after no feedback for about another week I called the branch manager, she said Zilungile is not in at the moment I must give her an hour then she will give me a call back... This never happened, after 2 full days of silence I called the Branch Manager again asking her why is no one getting back to me. She then said Zilungile is busy with a client, I then said I want answers by close of business that same day. Zilungile then gave me a call at 16h30 for the first time since the application telling me it would now take ANOTHER 48 hours to do a risk assessment due to me being self employed so she would give me a call on Tuesday the next week as this was on a Friday (So after about 5 weeks another 2 days to do a risk assesment after being approved 5 weeks ago already...)

Tuesday came and Tuesday went we are over another 48 hours again and still no feedback! I called the branch manager and was told that Zilungile does not fall under her department she will send me the details of Zilungile's manager...

I am completely fed up with this! I told my husband I think we should close all account including business and personal accounts and move to another bank that has a good enough client service to at least give someone a call!!!! And not take almost 6 weeks already to get a application for a Credit Card!!!