Utter poor service from FNB

FNB gives the worst service ever! They just take your money as they wish. Words from a FNB employee "Don't ever trust the amount avail when receiving a incontact message as that is never accurate". Rather use the balance on your app. But surely the amount on the app and the amount on the sms should correspond. I don't care if it is a paid transaction or a reserved transaction those amounts are still taken off your balance. Now due to their stupidity I have gone over my credit card limit. I don't use more than what my credit limit is. And then they just take money from my cheque account and transfer it to my credit card. The last time I used my credit card was on Sunday morning, but funny enough the balance just keeps growing each day. I wonder how.

Your service is disgusting on the phone and at the branch. Your motto or saying should rather be FNB how can we ***** you rather than FNB how can we help you.

And you will probably take 3 to 5 working days to respond to this and my complaint emails that I have sent as that is your turnaround time.

I think I should rather close all my accounts and go to another bank that will actually provide me a service