Utter poor service

I logged a complaint on 6 November with FNB AND to this day nobody has made contact with me to explain why there is R1242.41 difference between my credit card statement and the amount that was collected from by cheque account. Charmaine Mashosho from Private and Personal Service Recovery your service is disgusting. It seems that today to get service one needs to name and shame a company and their employees on social media!!