Utter Poor Service and lack of understanding of a long term FNB account holder

<p>What a disgrace when you have banked with FNB for many years to only have your Private Banker and "online" FNB consultant teleconference you and they dispute who is responible and has access to what information you have on your account?</p> <p> With numerous incorrect numbers on their web page including their voice prompts when you do get through to only be told you are at the incorrect department for non-stop a week now to try and resolve an issue.</p> <p>Total lack of ownership and responsibility from all departments I have engaged with which includes 2 FNB reference numbers.</p> <p> </p> <p>What is the purpose of "our calls are monitored for the benefit of both parties" yet when you question to listen to such we have no success.</p> <p> </p> <p> </p>