Utter nonsense | FNB's Business Banking

For a bank that already doesn't do much for clients in their individual capacity, having my business bank account with FNB and trying to reactivate it urgently (after doing extra work to keep up with the S.African economy) and receipt of that labour now being due, the process to try reactivate the account has been nothing short of painful.

From making contact on the app, to calling the call centre that only does one thing and has to then await for another department to do another. To not receiving any updates unless you call again and go through the authentification process from scratch and have to re-explain the story each time....

For a process that I was initially told takes 5 days to resolve. Here I am, past that turnaround time, and after trying to call the call centre yet again and having the call centre agent cut the call because it was evidently too close to knock off time... I am truly at my end's wit. Definitely no "unlocking of gold for the small business in SA" with these people.