Utter Nonsense

Seems the only way to get Your attention is via this platform I ahve been charge on my credit card 3 times for same thing. When calling FNB the "computer" keeps putting me through to wrong department who then puts me back to "computer" for authentication who then puts me through to wrong department and so and so and so and so on, when i do get tospeak to someone they are no less than arrogant and rude. When i eventually found someone who was almost willing to help they cut me off!!!!!! I ahve double checked with the mercahant (which happens to be me) and the amount has been paid out only once but i been debited 3 times. i have even check with cared reader company and they also say its the bank. i received SMS saying amout authorised and then amount reversed but yet not reveresd on my physical account.